Help & support for your school
Find answers about signing in, inviting your team, and getting the most out of Vidyalaya. Still stuck? Reach out—we are here to help.
Popular topics
Practical guidance for administrators, teachers, and staff using Vidyalaya every day.
Signing in & access
Use the email invitation from your school to set your password. If your school is suspended or your access was removed, contact your school admin or Vidyalaya support.
Inviting teachers & staff
School admins can invite users so everyone gets the right role. Invited users should accept from their email before signing in.
Academic year & structure
Configure grades, sections, shifts, and subjects to match your school. Switch the active academic year when a new term begins.
Exams & marksheets
Create exams, enter results, generate marksheets and admit cards, and share PDFs with students and guardians when you are ready.
Notices & events
Publish notices and events, preview emails, and reach the right audience—so families stay informed without extra tools.
Contact support
For account or billing questions, or help during onboarding, use our contact page—we typically respond within one business day.
Quick answers
Short answers to questions we hear often from schools.
I did not receive my invitation email.
Check spam and promotions folders. Ask your admin to resend the invitation, and confirm your email address is correct. If it still fails, contact us with your school name and role.
Can our school use multiple campuses or branches?
Vidyalaya is organized around a single school workspace. For separate legal entities or campuses that need isolation, your organization may use separate school accounts—talk to us about your setup.
Where is my data stored?
We take security seriously. For details on how we handle data, see our Privacy Policy.
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